Okay, so I have a "friend" who works for Nutro as one of their reps. She turns in her time cards via fax after every shift as is required of her. Every now and then (12 or more times) the time cards don't go through or get cut off or blurred. She got in trouble for this because she didn't know this was happening, so she started sending them through 6 or 7 times each, to make sure that at least one copy would be legible or that they could piece them together or something.
Finally in May, she got an angry e-mail from her Territory Demo Manager (TDM) saying that she had 12 time cards that didn't go through, some of them from as far back as January. She'd had no idea, and was chastised for it. She collected all of these time cards and mailed them in to payroll to be taken care of.
Two weeks later she received another angry e-mail that said she still owed time cards from the first batch and now new ones that weren't coming in. Confused, she e-mailed her TDM back and called her telling her that she'd already mailed them in, so payroll had her only copy of them so there was nothing she could do about it short of forging signatures.
After no reply from her TDM for a month, she assumed the issue was resolved and tried to watch her pay stubs more closely to make sure it didn't happen again.
Today, her TDM called her, angry as usual, saying that these time cards were still missing and that she had e-mailed and called her several times regarding them (not true). The Nutro rep, confused, explained what had happened to her TDM who barreled on continuing to tell her it was her fault and her irresponsibility that causes these problems even though she's done everything she can to avoid them short of driving them the 9 hours to the payroll office herself.
The TDM ends the call with "I'll e-mail you some signed time cards so you can get this taken care of. If they aren't in within 24 hours of the day they are delivered to you, you won't be working that week and I will drive down and we can discuss what your problem is in person." In order for her to get the time cards in within 24 hours, she'll have to fax them, a method known for repeatedly failing in the past.
She's now extremely tempted to put in her two weeks notice with Nutro and get a better-paying job with a better, more organized pet food company or perhaps go work for the SPCA (not nearly as much money). Any advice for my "friend" would be greatly appreciated, thank you!