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Hi everybody, this is my first post but it's been two weeks that I'm reading on different dog food website and forum to find the Holy Grail.
Here's my original email I sent via their website and the answer I got from their quality control staff:
MY EMAIL
Edit: Maybe this thread should have be in the "Dry and Canned Dog Food" section...
Here's my original email I sent via their website and the answer I got from their quality control staff:
MY EMAIL
THE ANSWER:Hi,
My dog background: I rencently begin to be really concern about my dog (Mitsou, a 6yrs old female golden retreiver) nutrition. We always feed her with what the breeder refers to us, the Eukanuba brand, without really asking ourselves if it was the best choice for her. We recently got her to the vet because she was suddenly showing pain when running and jumping. With some X-ray we found that she begin arthrosis. I know her food is the the only factor, but I use to think it could help a lot.
That said, I did a lot of research to find the perfect food that respect our budget. When I found your products I was so happy, it mets all my needs grain-free, not too high protein, different sources of meats, many flavor to make a rotation. But then I find a lot of informations about that preservative your fish distributor uses. I know the answers you gives to people who ask you about that, that your manufacture doesn't add it and the cooking process use to eliminate most of it.
My main question is: Why keep using it since this preservative MAY be unsafe for dog health?
Some of the other brand I looked at seems to have find other ways to add fish to their product without using this preservative. Yes they cost more, but I don't think the price difference is all about a fish source. When I'm looking at the Web I see tons of people switching from TOTW toward Orijen, Acana, EVO for this simple reason. I'm a bit confuse about this, I really want to trust your product and that's why I just brought an High Prairie 30lb bag. But when I see all those people worried about a single ingredient and all those email you received like this one without changing anything, it's call non-sense in my book.
IMO with this change it makes TOTW one of the best dog food for the price.I understand your concerns and frustration.
We are now in the process of transitioning to the naturally preserved fish meal. The use of the naturally preserved fish meal is tentatively scheduled to happen around the middle of May. The natural preservative that we will be using is mixed tocopherols (a mixture of the different chemical structures of Vitamin E).
Our other protein meals are preserved with mixed tocopherols as well.
Edit: Maybe this thread should have be in the "Dry and Canned Dog Food" section...