It's that way with Brothers. The owner called me and we had an hour long conversation about my dog & his issues/needs. Nice to find good dog food owners!I've dealt w/ the Customer Service from 2 Dog Food companies that stand out WAY above the rest.
They are so far ahead of any other company I've corresponded with, its not even close. Tim is probably even in his own league. For pete's sake, the man offerred to send me a free bag of food(I declined politely). But Fromm is excellent in their response time and pretty thought out responses also.
Just thought it was relevent...sorry Tim if you didn't want this public but its probably important information.
Not all companies provide service like this... when they do, we should publicize it.